Microsoft’s CRM solution marries Good Technology’s secure container and app-level security today. Good Technology, a provider of secure mobility solutions, developed this on the Good Dynamics Secure Mobility Platform.
Destination CRM claims, ” the Good-secured version of Microsoft Dynamics CRM provides IT with app-level security controls necessary to protect customer and financial data within the Good secure mobile app container, allowing sales teams to use Dynamics CRM securely on corporate-owned or personal iPads.”
This works by keeping contact email links invoke secure email in Good Work and keeping all customer data under IT control and far away from personal email apps.
Customer relations are complex. In a bid to simplify them, Bullhorn introduced a new tool called Pulse. Computer World claims,
“Pulse is a new, stand-alone software-as-a-service product that’s designed to give user companies instant insight into the health of their relationships with customers and other contacts. Using a built-in email-tracking system, Pulse automatically mines email communications and analyzes them in real time.”
It goes without saying that the companies who will receive the most benefit from this tool are those who deal with a multitude of customer complaints, queries and comments. It delivers cross-department visibility into who knows who, who has strong relationships and who engages the most with certain organisations.
The great thing about this tool is it doesn’t matter what email system your company uses. Bullhorn’s passive email tracking is integrated with Outlook, Gmail, Office 365 alongside social media platforms such as Twitter and LinkedIn.